Refund policy

HOW TO CANCEL AN ORDER:

If you wish to cancel an order, please contact customer support via email at martin@ist4fun.com or through the store chat. We will submit a cancellation request. A request can take 2-3 business days to process and is not guaranteed, especially during high volume times.  We are not responsible for return shipping costs for orders that can't be cancelled on time.  Once an order is successfully canceled, you will receive an email confirmation of the cancellation and refund of your order.  Refunds will be made to the original payment source and can take 3-5 days to process to your account depending on banking institution.  If the original payment source is no longer valid, a store credit may be issued.  Cash or check refunds are not available.

Customer refused or undeliverable packages are subject to additional carrier fees that will be deducted from the order refund.   

RETURNS:

Please e-mail us at martin@ist4fun.com to request a return of item(s) or the entire order. You will need to include your order number, email associated with the order, and reason for request. Return request must be done within 21 days from when you receive your order.  If a free item was included as part of a promotion or coupon code, that must also be returned to get the refund.  Items must be in new condition, not opened with all seals intact and undamaged. Return shipping is the responsibility of the customer and will not be reimbursed or refunded. Returned items must be protected from shipping damage.

Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to Lancaster, Ca. 93536

You will be charged/deducted a 15% restock fee to cover all costs incurred.

You can always contact us for any return question at martin@ist4fun.com.

Damages and issues

If your order arrives damaged during shipping, please contact us immediately. We will put in a claim for your package and either issue a refund or a replacement. All claims must be made within 7 days from when the package was delivered. If you contact us after 7 days, we will NOT be able to issue a refund or replacement per carrier policy.  Pictures of the damaged items AND the exterior shipping box will be required. Some carriers may also request to inspect the package for shipping damage claims, so please DO NOT discard the original shipping box until the claim is resolved. When signing for packages delivered by any carrier, please make note with the delivery driver of any damaged packaging.

 *I Sell Toys 4 Fun is not responsible for any qc/manufacturing defects which includes missing accessories. Return requests will not be accepted. We may be able to assist with information on how to contact the manufacturer so that an inquiry can be made as to manufacturer warranties, if available.

Exceptions / non-returnable items
Special order, pre-order, custom or personalized items cannot be returned or cancelled. Please get in touch if you have questions or concerns about your specific item before placing an order. Please make note: payments for all items are to be made in full at the time of placing the order, regardless of expected ship date.

Unfortunately, we cannot accept returns or refund final sale/clearance items or gift cards or gift-wrap service.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at martin@ist4fun.com.

Due to customs complications, returns or replacements will not be available for international orders, including those shipped to Canada. All sales are final.